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Privacy policy

1. Personal Information We Collect

When you visit Beauty Beyond, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. Additionally, when you make a purchase, we collect your name, billing address, shipping address, and payment information.

2. How We Use Your Information

We use the order information collected to fulfil orders placed through the site (including processing payment information, arranging for shipping, and providing invoices or order confirmations). We also use this information to communicate with you, screen for potential risk or fraud, and optimize our store layout.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the site. Finally, we may also share your Personal Information to comply with applicable laws and regulations in South Africa.

4. Data Retention

When you place an order through the store, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. For any questions regarding your data privacy, please reach out via our Contact Us page.

Frequently Asked Questions

Standard delivery takes between 5 to 8 business days from the date of dispatch, depending on your location within South Africa.
We charge a standard shipping fee of R90.00 for orders under R1000.00. Standard shipping is completely free for all orders of R1000.00 and up. If you need your beauty essentials sooner, we offer an Express Shipping option for R150.00, which takes 3 to 5 business days.
Once your order has been carefully packaged and dispatched, you will receive a tracking number via notification so you can monitor your delivery's journey every step of the way.
To maintain strict hygiene and quality standards for all personal care items, we do not accept returns or offer refunds for change-of-mind purchases or personal preference shifts. We kindly ask that you review your cart carefully before completing your purchase.
We take immense care in packaging your orders safely, but if an item arrives damaged, defective, or incorrect, we will make it right. Please head over to our Contact Us page within 48 hours of receiving your parcel to submit your order details and clear photographs so our team can assist you with a replacement or a refund.
Absolutely. Our website utilizes industry-standard SSL encryption technology to ensure that all of your personal data and payment details remain completely secure and protected at checkout.
We accept all major secure South African payment methods, including credit cards, debit cards, and secure instant EFT options at checkout. If you experience any technical difficulties during payment, please reach out to us via our Contact Us page.

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