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Refund policy

Refund Criteria

At Beauty Beyond, we hold our beauty and grooming products to strict hygiene and quality standards. Due to the personal care nature of our items and the streamlined nature of our operations, we do not offer refunds or replacements unless an item arrives damaged, defective, or incorrect.

We do not accept returns or offer refunds for change-of-mind purchases, personal preference shifts, or accidental orders.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong product, we are fully committed to making it right.

  1. Report the issue within 48 hours of delivery.

  2. Visit our Contact Us page to initiate the request.

  3. Provide your order number along with clear photographs and a brief description of the damage, defect, or incorrect item.

Once our team assesses and approves the claim, we will arrange for a replacement item to be sent to you or issue a full refund to your original payment method.

Frequently Asked Questions

Standard delivery takes between 5 to 8 business days from the date of dispatch, depending on your location within South Africa.
We charge a standard shipping fee of R90.00 for orders under R1000.00. Standard shipping is completely free for all orders of R1000.00 and up. If you need your beauty essentials sooner, we offer an Express Shipping option for R150.00, which takes 3 to 5 business days.
Once your order has been carefully packaged and dispatched, you will receive a tracking number via notification so you can monitor your delivery's journey every step of the way.
To maintain strict hygiene and quality standards for all personal care items, we do not accept returns or offer refunds for change-of-mind purchases or personal preference shifts. We kindly ask that you review your cart carefully before completing your purchase.
We take immense care in packaging your orders safely, but if an item arrives damaged, defective, or incorrect, we will make it right. Please head over to our Contact Us page within 48 hours of receiving your parcel to submit your order details and clear photographs so our team can assist you with a replacement or a refund.
Absolutely. Our website utilizes industry-standard SSL encryption technology to ensure that all of your personal data and payment details remain completely secure and protected at checkout.
We accept all major secure South African payment methods, including credit cards, debit cards, and secure instant EFT options at checkout. If you experience any technical difficulties during payment, please reach out to us via our Contact Us page.

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